State Farm® Insurance Agent Al Shattuck

"Lucas is great to work with and goes the extra mile to ensure that All discounts are applied and that you’re paying the lowest you possibly can."

"Luke is a wonderful very helpful and I really appreciate you andluke for all you do thank you very much,Luke is very pleasant, courteous and just a great person to talk to,I m very appreciate of you you do thank you again have a wonderful and blessed day"

"Luke is my insurance agent from the first day we spoke I received the best customer service he is making a difference in his community by caring about the people he represents thanks Luke."

"Stay far away from these people, and state farm in general. They took off my home insurance before July 2nd (my closing day for my home I was buying) without informing me, and when I did learn about the cancelation it was from a PARTIAL check of the amount I paid for. Almost 300$ of my money missing, and they say; "Well we still insured the home up until the 30th." Which doesnt make any sense, I DID NOT OWN THE HOUSE YET. Why are you insuring it before the closing date? We informed you people every time we moved the closing date so that you knew when to insure the home. But you decided to insure it when I did not even own it yet, which is illegal. I called them before we closed to inform them I was moving insurance for home and auto, since I need insurance to close and you guys had no problem reimbursing me my 40$ for auto, but did not want to give me my $300 for home. Which you canceled anyways by the time I asked for all coverage to be removed. Everytime I call and bring up this issue, they have no problem playing hot potato with me passing me around to your other agents because you don't want to actually solve the issue, while informing me they would "look into it and call me back." Ive heard this every time I call, and guess what? I never get a callback and I the issue is still at large. I will contact an attorney if I do not get my money back, Its been over a month trying to get this resolved. State farm is a great company, if you just need insurance on paper, otherwise they are awful if you actually need to use their services. When my issue is resolved this review will be removed."

"Needed some help and got some help from the man Luke, awesome guy with excellent service!"

"I'm a returning customer and I spoke with Zach! It was an absolute pleasure doing business with him! He was very knowledgeable and helped address my concerns about the fluctuating monthly premiums that I experienced in the past. I will definitely refer others to him."

"My wife and I had a great time chatting and setting up our new policy with Luke at this agency! He answered all our questions and helped to make sure it would suit us and our needs well. On top of that, Autumn greeted us and was able to set us up with Luke for our new policy. Both of them were so kind and helpful throughout the whole thing and we thoroughly enjoyed our experience with them! If you’re debating on going through them, let this be your encouragement."

"Luke has been super helpful through the insuring process. He knows the laws of Michigan very well for car insurance which helped me as a new resident. He was very personable and and easy to talk to as well!"

"Vanessa was wonderful, helped me with everything that I needed, and we had a couple of laughs. It was great. She’s the best!! I give her 10 stars, 5 just isn’t enough!!"

"Jessica was very helpful and a joy to work with. T"

"Best experience very helpful and happy to answer all my questions I highly recommend State Farm"

"After going online looking for a quote, Jessica at State Farm contacted me and not only did I switch my vehicle insurance I also switched my home insurance, they offered better coverage for both, and I also did save money."

"Jessica Bailey, is the Best State Farm representative, she helped me get great coverage for me and my family 👍👍👍👍"

"Always kind. Vanessa is top notch. Though Brendan fell off the face of the earth when discussing my retirement. Haven't heard from his since November. Dont know what happened."

"I can't get better customer service anywhere Luke and Jenn are the best!!!!!!! Owosso state farm al is where to go!!!!"

"I love state farm!!! Kristy is the absolute best always helps no matter how difficult I can be!!"

"Insurance hard. Al make easy. Thanks, AL."

"Great service! Luke was quick with helping me get the best deal on my insurance I needed, and answered any questions I had. Definitely recommend!"

"Insurance isn't fun and for me is often a point of stress. Al Shattuck's office is so different from any other insurance company I've ever dealt with. When I call, they are there to listen and help me, these people actually care and they act like it. I'm always treated with kindness and respect and they go above and beyond to answer my questions and put my mind at ease. I'd like to mention Zach and Vanessa specifically as two people who have taken the time to help me, answer my questions, and explain things to me. They provide me options with no pressure, I don't feel like I'm being "sold" a policy just so they get commission. I feel like they genuinely want to help me as best as they can. I highly recommend this office to anyone looking for honest answers and people who truly want to help. Thanks to everyone in the office!!! You are ALL amazing!"

"Vanessa is awesome!"

"They disabled my auto-pay, declined to inform me I'd lapsed, tripled my rates on reactivation....and somehow still managed to screw it up by refusing to draw the first payment of the new policy. Now I'll be uninsured again because, for whatever reason, these guys apparently have made the decision that I'll never drive again. This is an absolutely legendary level of incompetence which has officially cost them my business for life. You literally had one job. Take money. Even a child knows how. EDIT: I managed to make some headway today with a phone call. If that had worked last Friday, during the waning part of their business hours, there may be more stars here. But after explaining it to me, I'm angrier than ever. When I called in about the second attempt to invalidate my policy by sending the cancelation letter, they informed me that it was only because they never asked me how many times a week it'd be for my job? Hmmmk. So we got that handled, right? Wrong. Because although I had them on the phone and was ironing out the last details of this debacle, and insistent that the auto pay be preserved, they opted not to tell me autopay is automatically disabled if anything like that happened. And so I believe I'm covered, right? Good thing I waited. This is the single worst experience I've ever had with any kind of insurance agency. And it has tripled my rates despite an outstanding driving record and prompt payment for I honestly don't know how many years. I just don't care what the problem was. I care that I got screwed after years and years of loyal patronage. That's what I'm going to remember."

"I am so glad that I found these guys they are absolutely Amazing in every way! I have all of my insurance through them and they go above and beyond for me ensuring that I always get the most coverage for the best price! I am extremely pleased and would highly recommend them!!"

"Great company I recommend any one to get State Farm insurance!!!"

"Vanessa was amazing in assisting me with some matters with my claim! Super helpful and friendly! Thank you Vanessa!!"

"Vanessa helped me switch my car over today for my new one! She was quick and efficient and made the experience a breeze! Amazing team of people!"