State Farm® Insurance Agent Al Shattuck

"Vanessa is the best. I had a few issues and needed to add a vehicle to my policy while removing a vehicle and renters insurance. She had a lot to juggle but kept a pleasant demeanor and a wonderful attitude. Thank you for all your help."

"Bait and switch . Company shady . Signed a contract for a whole year” house insurance” . and then six months later they want more money! No ! Can’t do that . Well they tried. And still stole money from my car policy . Double charging for September . You guys still own $95 to me ….. how do you people sleep at night ….. shame on you guys . Bad business."

"Luke at State Farm was amazing! He made everything easy to understand and helped me get the best coverage. Great service and super friendly — highly recommend!"

"Jen was very accommodating and knowledgeable about the questions we asked and made us feel very welcome."

"Had some issues with my policy but Luke had no problem fixing it and getting me taken care of. Thanks a million!"

"Jen is AWESOME to speak with. She took care of my insurance needs."

"I can never get a response or a call back. They are never in the office when I get out of work"

"Very friendly they always answer my question and very helpful got a lot of information about life insurance from luke"

"Reliable coverage at a good price. I'm very satisfied"

"Prompt response, flexibility, good customer service and best of all, I can pay my premium in the office which is just down the street from me."

"Very friendly fast and efficient. Zach put the time in to find a deal that worked for me and got me covered quickly at a great price"

"Autumn was friendly fast and knowledgeable. Answered all my questions."

"Excellent customer service. Very detailed. He saved me 200 dollars a month.Thank you Zach R."

"Jenn is amazing!"

"Had a great experience, everyone was super kind and helpful. All my questions were answered professionally and swiftly."

"Lucas is great to work with and goes the extra mile to ensure that All discounts are applied and that you’re paying the lowest you possibly can."

"Luke is a wonderful very helpful and I really appreciate you andluke for all you do thank you very much,Luke is very pleasant, courteous and just a great person to talk to,I m very appreciate of you you do thank you again have a wonderful and blessed day"

"Luke is my insurance agent from the first day we spoke I received the best customer service he is making a difference in his community by caring about the people he represents thanks Luke."

"Stay far away from these people, and state farm in general. They took off my home insurance before July 2nd (my closing day for my home I was buying) without informing me, and when I did learn about the cancelation it was from a PARTIAL check of the amount I paid for. Almost 300$ of my money missing, and they say; "Well we still insured the home up until the 30th." Which doesnt make any sense, I DID NOT OWN THE HOUSE YET. Why are you insuring it before the closing date? We informed you people every time we moved the closing date so that you knew when to insure the home. But you decided to insure it when I did not even own it yet, which is illegal. I called them before we closed to inform them I was moving insurance for home and auto, since I need insurance to close and you guys had no problem reimbursing me my 40$ for auto, but did not want to give me my $300 for home. Which you canceled anyways by the time I asked for all coverage to be removed. Everytime I call and bring up this issue, they have no problem playing hot potato with me passing me around to your other agents because you don't want to actually solve the issue, while informing me they would "look into it and call me back." Ive heard this every time I call, and guess what? I never get a callback and I the issue is still at large. I will contact an attorney if I do not get my money back, Its been over a month trying to get this resolved. State farm is a great company, if you just need insurance on paper, otherwise they are awful if you actually need to use their services. When my issue is resolved this review will be removed."

"Needed some help and got some help from the man Luke, awesome guy with excellent service!"

"I'm a returning customer and I spoke with Zach! It was an absolute pleasure doing business with him! He was very knowledgeable and helped address my concerns about the fluctuating monthly premiums that I experienced in the past. I will definitely refer others to him."

"My wife and I had a great time chatting and setting up our new policy with Luke at this agency! He answered all our questions and helped to make sure it would suit us and our needs well. On top of that, Autumn greeted us and was able to set us up with Luke for our new policy. Both of them were so kind and helpful throughout the whole thing and we thoroughly enjoyed our experience with them! If you’re debating on going through them, let this be your encouragement."

"Luke has been super helpful through the insuring process. He knows the laws of Michigan very well for car insurance which helped me as a new resident. He was very personable and and easy to talk to as well!"

"Vanessa was wonderful, helped me with everything that I needed, and we had a couple of laughs. It was great. She’s the best!! I give her 10 stars, 5 just isn’t enough!!"

"Jessica was very helpful and a joy to work with. T"