State Farm® Insurance Agent Al Shattuck

"Insurance isn't fun and for me is often a point of stress. Al Shattuck's office is so different from any other insurance company I've ever dealt with. When I call, they are there to listen and help me, these people actually care and they act like it. I'm always treated with kindness and respect and they go above and beyond to answer my questions and put my mind at ease. I'd like to mention Zach and Vanessa specifically as two people who have taken the time to help me, answer my questions, and explain things to me. They provide me options with no pressure, I don't feel like I'm being "sold" a policy just so they get commission. I feel like they genuinely want to help me as best as they can. I highly recommend this office to anyone looking for honest answers and people who truly want to help. Thanks to everyone in the office!!! You are ALL amazing!"

"Vanessa is awesome!"

"They disabled my auto-pay, declined to inform me I'd lapsed, tripled my rates on reactivation....and somehow still managed to screw it up by refusing to draw the first payment of the new policy. Now I'll be uninsured again because, for whatever reason, these guys apparently have made the decision that I'll never drive again. This is an absolutely legendary level of incompetence which has officially cost them my business for life. You literally had one job. Take money. Even a child knows how. EDIT: I managed to make some headway today with a phone call. If that had worked last Friday, during the waning part of their business hours, there may be more stars here. But after explaining it to me, I'm angrier than ever. When I called in about the second attempt to invalidate my policy by sending the cancelation letter, they informed me that it was only because they never asked me how many times a week it'd be for my job? Hmmmk. So we got that handled, right? Wrong. Because although I had them on the phone and was ironing out the last details of this debacle, and insistent that the auto pay be preserved, they opted not to tell me autopay is automatically disabled if anything like that happened. And so I believe I'm covered, right? Good thing I waited. This is the single worst experience I've ever had with any kind of insurance agency. And it has tripled my rates despite an outstanding driving record and prompt payment for I honestly don't know how many years. I just don't care what the problem was. I care that I got screwed after years and years of loyal patronage. That's what I'm going to remember."

"I am so glad that I found these guys they are absolutely Amazing in every way! I have all of my insurance through them and they go above and beyond for me ensuring that I always get the most coverage for the best price! I am extremely pleased and would highly recommend them!!"

"Great company I recommend any one to get State Farm insurance!!!"

"Vanessa was amazing in assisting me with some matters with my claim! Super helpful and friendly! Thank you Vanessa!!"

"Vanessa was wonderful, helped me with everything that I needed, and we had a couple of laughs. It was great. She’s the best!!"

"Vanessa helped me switch my car over today for my new one! She was quick and efficient and made the experience a breeze! Amazing team of people!"

"Jessica is amazing! She so polite and gets whatever you need taken care of right away! I'm so glad I get to have her as an agent 🙂"

"Love working with Vanessa today! Thank you for helping me add a vehicle to my current policy. I used texting as my way to communicate with State Farm. It only took 30 minutes or so to get all taken care of."

"Pretty upset with there claim department not happy with them"

"Vanessa is awsome. works quick and has a answer to all or most of the questions needed to answer. thank you once again for your help!"

"Great customer service and rates! I was working with Zach today on adding my fiancé to my auto and renter insurance. He has been very helpful and responsive in getting us the best deal with this process!"

"She was easy to work with. Accommodating my needs and helpful suggesting what could help. Thank you."

"Way too expensive."

"Always friendly and take care of what I need right away, no waiting!"

"Amazing staff and service, very quick to help out. Ask for Vanessa, she's the greatest."

"Best insurance agency I've ever worked with. I would recommend them to anyone."

"Have always had great interactions with this agency. Professional and knowledgeable. They have always been quick to respond to my claims or inquiries. I recommend this State Farm Agency. I am happy to be their client."

"Vanessa at State Farm in Owosso, MI is wonderful. Knowledgeable, honest and have a great personality. She gave me the information with great prices for me to have the best coverage with an affordable price. I shopped around and no one beat State Farm's price/coverage. Thanks Vanessa😊"

"They were great , just priced to high, but the staff was awsome"

"Always a great experience when dealing with them. Been a customer for about a decade."

"Vanessa was hands downs one of the best agents I have ever interacted with very professional and very knowledgeable! She deserves a raise and/or a promotion!!!!"

"I have been with state farm through Vanessa Mills for many years now,she's always great with any questions and getting back to me with any problems I have had."

"Samantha got me great coverage for an awesome price! The friendly service and knowledgeable staff are amazing as well! Glad I chose this office 😊"